Books on Tape Terms of Sale

*Starting September 1, 2019, library packaging for CD’s will no longer be available from Books on Tape. Please click here for more information.


Physical Audiobook Product for Libraries

Effective 3/01/12

BOOKS ON TAPE is part of the Penguin Random House Audio Publishing Group, a division of Penguin Random House. Terms of
Sale herein apply to all physical audiobook products purchased from Books on Tape.


Customer Service: (800) 733-3000
Fax Orders to: (800) 940-7046
Online Orders
E-Mail Address:
Penguin Random House
400 Hahn Road
Westminster, MD 21157
Attn: Library and School Services

FREIGHT: Free freight all the time for libraries.


CREDIT: Shipments will be made to all accounts in good credit standing, as determined by Penguin Random House’s
Credit Department.

STANDARD DISCOUNT: All non-SOP member purchases will be priced at the list price (0% discount).

STANDING ORDER PLAN DISCOUNT (off invoiced list price):

Minumum Quantity
Per Season (*) (**)
SOP Discount
12 25%
(*) There are three ordering seasons per year: Spring (Jan. – Apr.), Summer (May – Aug.), and Fall (Sept. – Dec.).
(**) Minimum quantity may be met with units of BOT-Adult titles, Listening Library titles, or a combination of BOT-Adult and Listening Library titles.
REPLACEMENTS: CDs $10.00 ea.
CD Binders $12.00 ea.
Inserts $5.00 ea.
Sleeve $2.00 ea.Payment Terms:
Payment is due 30 Days EOM from the invoice date.


If, for any reason, you are not completely satisfied with your purchase, product is fully returnable within 90 days of the
date of receipt for a credit at the price and discount at which the product was purchased. Full copy returns are required for
credit. Returns should be mailed, at customer expense, to: Penguin Random House, Attn: Returns Department, 1019 N. State
Road 47, Crawfordsville, IN 47933. Return authorization is not required; however, all returns should be made with a
claim copy or packing slip indicating for each title the ISBN#, quantity, account name and number, and date of receipt of

Books on Tape reserves the right to change the Terms of Sale at any time.