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Doing Business with B-O-T Your Account Frequently Asked Questions about:
First Time Customers

Doing Business with B-O-T TOP

How Our Service Works

The consumer arm of Books on Tape prides itself in offering the very best unabridged audiobooks. Formally known for a direct-by-mail rental service, B-O-T continues to offer unabridged recordings for purchase only on tape, CD, and for download through Audible.com

You may notice that the length of some books makes it necessary to split them into two or more parts -- each of which counts as one purchase. We indicate this by using subsequent letters of the alphabet. For Example: Part A is part one, Part B is part two.

Books on Tape will charge your credit card for all orders at the time they are shipped. This includes pre-orders which make be placed 45 days in advance of a title's on-sale date.

We regret that due to publisher contract terms we cannot sell our books to customers outside the United States and its territories.

If at any time you have a question about our service please contact us at your convenience.

Shipping & Delivery

We are proud to offer you a wide variety of different shipping options. These include USPS Priority and Media Mail (not guaranteed); UPS Ground; UPS Air 2-day and 1-day service.

Because most of our titles are not available to ship immediately, please make sure you check the "Ships Within" timeframe to determine when we may be able to ship your book. You must account for processing and delivery when considering the total delivery time to your doorstep.



More about Books on Tape TOP

Our Readers

We use professionally trained actors and radio narrators who read in state-of-the-art studios. Our main recording facility is located in the L.A. area and is responsible for all B-O-T audiobook productions. Each narrator interprets their readings with sincerity and intelligence, resulting in critical acclaim from customers, professional reviewers, and librarians.

Our Selections

We choose only books with strong literary integrity, which prove themselves through bestsellers lists, through academic review, and through time.

Our Content

Generally, books published after 1945 may contain content that is unsuitable for children or is offensive and includes profanity, graphic violence and explicit sexuality. However, Books for Young Readers and Classics, are generally suitable for family listening.

Our books are for your personal use and may not be played before an audience, broadcast or commercially exploited in any way. We are not responsible for the content of our books.

We Support the Fight Against Illiteracy

Books on Tape supports Literacy Volunteers of America (LVA), a national organization that promotes literacy through community volunteer programs. To visit this website and learn more about the organization, click here.

B-O-T Customer Safety Tip

When using headphones to listen to audiobooks in your car, be sure to keep one ear uncovered. For safety reasons it's the law and offenders will be ticketed.



Frequently Asked Questions about our Service TOP

Click on any question for the appropriate answer. Otherwise, view all the FAQs in this category.
  1. Do you accept International orders?
  2. Do you sell CD audiobooks?
  3. How can I become a reader for B-O-T?
  4. How can I order a catalog?
  5. What happened to your rental service?
  6. Can you help me find my local library?
  7. What happened to your MP3-CD audiobooks?
  8. How can I replace a defective tape or CD?
  9. How can I contact Books on Tape?


Frequently Asked Questions about our Website TOP

Click on any question for the appropriate answer. Otherwise, view all the FAQs in this category.
  1. What should I do if I never received my username and password request via e-mail?
  2. What should I do if my cookies are enabled and I'm still getting an error?
  3. How do I enable the cookies function on Internet Explorer?
  4. How do I enable the cookies function on Netscape?
  5. How do I know I am on the secure server?
  6. What does "Error: (Book #) is not available yet or is not a valid book number" mean?
  7. What does "Error: (Book #) is a multi-part book. Please indicate which part you want to order" mean?


Frequently Asked Questions about Online Ordering TOP

Click on any question for the appropriate answer. Otherwise, view all the FAQs in this category.
  1. How do I find the book I want?
  2. Why can't I log in to my account?
  3. How do I know that it is safe to order on www.booksontape.com?
  4. I am having trouble ordering. What should I do?
  5. How can I cancel an order?
  6. How can I find out why my order was canceled?
  7. Will the website alert me if I try to order a book I have already ordered?
  8. Why am I being charged tax?
  9. How can I access my account history?


Frequently Asked Questions about Shipping & Handling TOP

Click on any question for the appropriate answer. Otherwise, view all the FAQs in this category.
  1. Can I use my FedEx or UPS account number to cover shipping costs?
  2. Will you send me a confirmation when my order ships?
  3. How can I find out when my order will ship?
  4. Will orders placed on the website be delivered on Saturday?


Frequently Asked Questions about Downloads from Audible.com TOP

Click on any question for the appropriate answer. Otherwise, view all the FAQs in this category.
  1. What is Audible?
  2. Why should I choose Audible?
  3. How does Audible work?
  4. What do I need to get started?
  5. Is my device compatible with Audible?
  6. What does AudibleReady® signify?
  7. How does one buy at Audible?
  8. How many unabridged audiobooks does Audible offer?
  9. How long does it take to download an audio program from Audible?
  10. Can I rent from Audible?
  11. Can I listen to a download in my car?
  12. How can I contact Audible?

Can't find the answer to your question on this page? Contact us via e-mail or by snail mail


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BOOKS ON TAPE®, B-O-T® and BOOKS ON CD® are registered trademarks and service marks of Books on Tape, A Division of Random House, Inc.
"Audiobooks" is the generic term for recordings of best-sellers on cassette.
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