Books on Tape Terms of Sale

Physical Audiobook Product for Libraries

Effective 3/01/12

BOOKS ON TAPE is part of the Random House Audio Publishing Group, a division of Random House, LLC. Terms of
Sale herein apply to all physical audiobook products purchased from Books on Tape.

HOW TO ORDER:

Customer Service: (800) 733-3000
Fax Orders to: (800) 940-7046
Online Orders to:www.booksontape.com
E-Mail Address: csorders@randomhouse.com
MAIL ORDERS TO:
Random House, LLC.
400 Hahn Road
Westminster, MD 21157
Attn: Library and School Services

FREIGHT: Free freight all the time for libraries.

SHIPMENT MINIMUM: 1 audiobook

CREDIT: Shipments will be made to all accounts in good credit standing, as determined by Random House’s
Credit Department.

STANDARD DISCOUNT: All non-SOP member purchases will be priced at the list price (0% discount).

STANDING ORDER PLAN DISCOUNT (off invoiced list price):

Minumum Quantity
Per Season (*) (**)
SOP Discount
12 25%
(*) There are three ordering seasons per year: Spring (Jan. – Apr.), Summer (May – Aug.), and Fall (Sept. – Dec.).
(**) Minimum quantity may be met with units of BOT-Adult titles, Listening Library titles, or a combination of BOT-Adult and Listening Library titles.
REPLACEMENTS: CDs $10.00 ea.
CD Binders $12.00 ea.
Inserts $5.00 ea.
Sleeve $2.00 ea.Payment Terms:
Payment is due 30 Days EOM from the invoice date.

RETURNS POLICY:

If, for any reason, you are not completely satisfied with your purchase, product is fully returnable within 90 days of the
date of receipt for a credit at the price and discount at which the product was purchased. Full copy returns are required for
credit. Returns should be mailed, at customer expense, to: Random House, LLC., Attn: Returns Department, 1019 N. State
Road 47, Crawfordsville, IN 47933. Return authorization is not required; however, all returns should be made with a
claim copy or packing slip indicating for each title the ISBN#, quantity, account name and number, and date of receipt of
purchase.

Books on Tape reserves the right to change the Terms of Sale at any time.